Process Improvement Lead  (Full-time)

Hamdard Health Alliance is seeking an analytical, proactive Process Improvement Lead to drive operational efficiency and clinical transformation across our organization. In this pivotal role, you will manage our electronic medical record (EMR) database, compile and present key performance reports, and analyze data aligned with the Patient-Centered Medical Home (PCMH) model. Working alongside leaders across multiple departments, you will outline annual improvement metrics, spearhead high-impact projects, and proactively recommend process improvements to senior leadership to ensure year-over-year quality and excellence.

Job Type: Full-Time

Location: Hybrid schedule: 60% onsite with up to 40% remote. Expected to be able to travel to both locations (Addison & Rogers Park)

Pay: $58,000 - $72,000 (Exempt, Salaried), commensurate with experience and based on employee working 40 hours a week.

Benefits:

  • Retirement savings match: 2% company match after the 1st year of employment

  • Medical, dental, and vision insurance.

  • Total of 31 days off annually for full-time employees: Paid time off, paid sick time, paid personal time off, and paid holidays (prorated for part-time employees).

Language:

  • The ability to speak a language(s) similar to the populations we serve is preferred (Urdu, Bosnian, Spanish).

Hamdard Health Alliance recognizes and supports employees under the Americans with Disabilities Act (ADA), providing reasonable accommodations. Applicants or employees who wish to request an accommodation may contact the HR team confidentially to learn more about the process.

Essential Duties and Responsibilities:

  • Process Improvement & Project Leadership

    • Facilitate and support ongoing performance improvement initiatives using established methodologies, tools, and techniques to achieve measurable healthcare quality outcomes.

    • Partner with organizational leaders and managers to plan, design, implement, and evaluate key cross-departmental improvement projects and population health initiatives.

    • Utilize the Patient-Centered Medical Home (PCMH) model to analyze outcomes and ensure staff compliance across clinical and operational measures.

    • Research emerging healthcare technologies, recommend new service process improvements using a structured project management approach, and ensure seamless integration of clinical applications into daily workflows.

    • Apply regulatory compliance standards (such as HRSA and FTCA) across all process improvement projects.

    • Educate Hamdard staff and teams on performance improvement methodologies.

    Data Analytics & Reporting

    • Build, run, and monitor EMR reports to support grant reporting, clinical workflow effectiveness, quality improvement dashboards, phone utilization, and access-to-care metrics.

    • Analyze and interpret large internal and external datasets (including phone systems, lab vendors, and patient experience tools) while ensuring data accuracy and quality.

    • Collaborate with leadership to design outcome metrics and support payer relationship management and negotiations through targeted data analysis.

    • Conduct security and clinical audits and investigations using EMR reporting functions.

    EMR Administration & Subject Matter Expertise

    • Serve as Hamdard’s primary EMR subject matter expert for internal staff, third-party vendors (e.g., phone systems, care management), and external partners.

    • Provide technical support for EMR and telehealth platforms, and coordinate with HR and managers on user account management during staff onboarding and offboarding.

    • Deliver staff training on clinical information system utilization at least twice a year.

Qualifications:

  • Education: Bachelor’s degree in Healthcare, Business, Health Informatics, or Public Health accompanied by clinical experience; a Master’s degree is preferred.

  • Healthcare Experience: 2+ years of experience in an ambulatory services environment or at a Federally Qualified Health Center (FQHC) is strongly preferred.

  • EMR Experience: 2+ years of hands-on EMR experience (such as Epic, Athena, or Allscripts) is required/preferred.

  • Technical Proficiency: 2+ years of experience with office suites (MS Office or Google Workspace), including proven proficiency in spreadsheets (MS Excel preferred), databases (such as Access), and data visualization/reporting platforms (Power BI preferred).

  • Health Compliance: Must comply with organizational TB and Influenza vaccination policies.

  • What We’re Looking For (Skills & Attributes):

    • Analytical & Methodological Expertise: Strong logical thinking with the ability to utilize data analysis tools and quality frameworks such as SQL, SPSS, MATLAB, NVivo, Lean, Six Sigma, PDSA cycles, and GIS mapping.

    • Project & Time Management: Proven ability to lead multiple simultaneous, interdisciplinary projects from scope and budgeting through execution using tools like Gantt charts, providing regular status updates with limited supervision.

    • Problem-Solving: Superior attention to detail with the ability to lead solution-focused discussions and de-escalate project roadblocks.

    • Communication & Collaboration: Strong verbal, written, technical, and presentation skills to translate complex data into clear reports and collaborate effectively across cross-functional teams.

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