Patient Service Representative (PSR)

The Patient Service Representative (PSR) performs front desk functions, including patient registration, scheduling, and customer service. The PSR is a vital part of the patient care team.  Responsibilities focus on customer service, scheduling, ensuring efficient patient flow through the clinic, and supporting care teams.  Hours are Monday through Saturday.  This is a wonderful entry-level role in Hamdard’s organization, and our team will train qualified candidates with customer service and office-related experience.  

 

Job Type: Full Time

Pay: $17.00- $20.00

Benefits:

  • 403(b)

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance

Language:

  • Urdu/Hindi (Preferred)

Work Location: 100% On-Site

Essential Duties and Responsibilities:

  • Strive for excellence in customer service at all times

  • Welcome guests as they arrive at the health center 

  • Understand, respect, and comply with patient confidentiality and HIPAA regulations

  • Register new patients in the electronic health record

  • Provide health center orientation to new patients and their families

  • Verify patient’s insurance, address, phone number, demographics, and eligibility are correct and current

  • Schedule patient appointments

  • Receive and process patient balances and co-payments at the time of service

  • Participate in daily care team huddles

  • Assist with inventory management of office supplies and forms

  • Ensure the reception area is neat, clean, and safe

  • Maintains open lines of communication with health center staff and stakeholders

  • Supports the organization’s team-based approach to coordinate patient care

  • Participates in patient call campaigns as needed

  • Other duties as assigned that meet the needs to serve our participants and patients

Qualifications:

  • High school diploma preferred

  • Experience working in a Community Health setting is preferred

  • Bilingual in Bosnian, Urdu, or Spanish, highly preferred

  • Excellent team member skills are required

  • Dedication to social justice principles is required

  • 1-2 Saturday clinics per month are required

  • 1-2 early morning (7 am) and evening clinics (7 pm) per week are required

  • Annual influenza vaccination is needed between October 1st and April 30th.

  • Basic computer skills required

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