Essential Duties and Responsibilities:

• Must be able to see patients from 0 to the entire lifespan

• Ensures the daily health center patient load is seen promptly and clinically appropriately.

• Ensures that all clinical activities occurring within the health center are conducted according to accepted guidelines for reimbursement.

• Completes all progress notes with date/time immediately following the patient visit.

• Participates in after-hours call rotation and responds to after-hours calls within 20 minutes when on call. *** Currently, this on-call is not active as Hamdard has hired a service to complete this requirement. 

• Adheres to approved Hamdard Healthcare treatment protocols.

• Conducts patient education activities, including pre- and post-instruction exams and procedures, instructions related to illness and treatment, such as diet, and reinforcement of the physician’s follow-up instructions.

• Utilizes printed health education materials as appropriate and documents all instructions given.

• Considers the health literacy of patients and tailors education accordingly to ensure patients are knowledgeable about medical conditions and the plan of care.

• Ensures core team staff properly carry out effective treatment and education. Ensures that core team staff perform clinical tasks in accordance with accepted policies and procedures.

• Participates in the orientation and training of staff as needed. Ensures core team staff meet internal certification requirements for patient education and the administration of medication.

• Ensures follow-up records, as assigned, to determine conformance with accepted clinical protocols.

• Ensures incident reports are completed for those occurrences defined as incidents in accordance with policy and procedure.

• Ensures that patients presenting with greater acuity than what is clinically appropriate within the health center are transferred appropriately.

• Ensures the patient’s medical record meets documentation standards.

• Meets scheduled health center times and productivity standards.

• Monitors and ensures the cost-effective utilization of clinical resources.

• Collaborate with the core team and case management staff to ensure the coordinated delivery of case management services.

• Provides triage services for emergency walk-in patients, identifying those who can't wait to receive care and those who require immediate medical attention, and schedules services within a time frame that meets the patient’s medical needs.

• Effectively demonstrates required competencies in the provision of educational, case management, triage, and medication administration services.

• Adheres to the organization’s mission-based approach “to promote physical and emotional health and psychological well-being of individuals and families by offering hope, health, and healing.”

• Actively participates in Quality Improvement and Peer Review Activities, including random chart audits and determination of standard of care, and are considered routine job responsibilities. 

• Other duties as outlined in the position’s process manual and other duties that may be assigned to support the mission of the organization, and within the person’s skill set.